Chris Kernaghan

Chris Kernaghan is a User Experience Designer currently working for online retailer, Chain Reaction Cycles. He's an advocate of making exceptional experiences though user-research and cross-team collaboration.

Usability testing - The quest for honest user feedback

We conduct user research to understand our users, and to establish why they behave the way they do. But do participants during a usability test change their behaviour because they're being observed? Read on to find out more.